Patient Experience Week: Raising the bar for patient care

A woman in a red suit jacket talking with two female nurses in scrubs as they walk down a hospital hallway

Happy Patient Experience Week! 

In 2014, The Beryl Institute officially launched Patient Experience (PX) Week to celebrate healthcare staff making an impact on the patient’s experience every day. The annual celebration is an intentional recognition of the accomplishments of the people who work to deliver the care and support that patients deserve and expect.

At HCA Healthcare, everyone plays a role in ensuring that the patient receives the care and attention that not only meets their needs, but also exceeds their expectations.

Thank you to our physicians, nurse practitioners, registered nurses, practice managers, patient care technicians, laboratory technicians, nutritional and dietary staff, environmental services, facilities management, administration, registration and executive professionals, patients, and families.

During this special weeklong observation, take the time to show your appreciation for the colleagues who work together, shoulder-to-shoulder, every day to deliver healthier tomorrows for patients everywhere. Raising the bar for patient care is the purpose that drives our more than 270,000 colleagues across HCA Healthcare. That work is important and it makes a difference!A female nurse holds a sign that says I raise the bar for patient experience by taking the time to listen to the patient

A female nurse holds a sign that says I raise the bar for patient experience by simply offering a smile. A little smile goes a long way.

As colleagues and caregivers, we strive to deliver everything from individualized patient health solutions to first-class, cutting-edge clinical research, all centered on the needs and preferences of our patients. We are committed to improving more lives in more ways, and we achieve this without forsaking the patients’ safety or dignity.

I applaud the work of all HCA Healthcare colleagues who endeavor to care for patients like family, challenging each other to own the patient’s experience.

Happy Patient Experience Week! 

Jane Englebright, RN, PhD, CENP, FAAN

Senior Vice President and Chief Nurse Executive A woman wearing a white and black jacket. Headshot of Jane Englebright.

Our lives are measured in moments. And, every single day, HCA Healthcare colleagues create tiny moments that tell our larger story of compassionate care to every patient on every visit. Here are a few of the countless ways that HCA Healthcare is transforming patient experience.

Helping patients heal with special visitors

HCA Healthcare care teams have gone to great lengths to bring joy to the lives of the people they care for. Kudos to our colleagues for creating these extraordinary moments for our patients.

Certified facility dogs Hazel and Jamie visit with Methodist Healthcare patients.

A female patient in a hospital bed and a female nurse petting a therapy dog

A hospital patient leaning down and resting their head on a therapy dog

Pop star Justin Timberlake visits pediatric cancer patients at affiliate Methodist Children’s Hospital.

Justin Timberlake visiting with a young hospital patient

Justin Timberlake shaking hands with a young hospital patient

Spreading pre-op cheer

Perioperative nurse Tommy Rushton, aka “the singing nurse”, at West Valley Medical Center sings to his patients to spread cheer and calm nerves.

A male nurse singing to a patient lying in a hospital bed

Connecting families

Caregivers and staff from the Sarah Cannon Center for Blood Cancer at TriStar Centennial arranged a surprise meeting for a 9-year-old cancer patient and the bone marrow donor who saved his life. Watch the two meet for the first time in person here.

A man with his arm around a boy

Celebrating successful surgeries

Nuerosurgeon Sabina D’Agostino at affiliate Trident Medical Center made two promises to his 91-year-old spinal surgery patient, Julia. One to help her dance again. And two, to dance alongside her after surgery. See the duo tap their toes here.

A male doctor dancing with a female patient in a hospital hallway

Dr. Sabino D’Agostino dances with his patient at Trident Medical Center after a successful robotic spine surgery.

A male doctor with his arm around a female patient

Moments that matter

Life’s biggest milestones should not be missed. After getting to know our patients intimately, caring for them physically and emotionally, HCA Healthcare is honored to celebrate with our patients.

Bone marrow transplant nurses at Sarah Cannon Cancer Institute at Presbyterian/Saint Luke’s Medical Center made sure that patient Dan Moran did not miss out on his daughter’s senior prom.

A father wearing a surgical gown and face mask with his arm around his daughter wearing a prom dress

Dr. Bruce Bowers and his team at Medical City Dallas helped patient Dorothy Lowman celebrate her 99th birthday after a successful TAVR heart surgery.

A male doctor kneeling down and putting his arms around a female patient in a wheel chair

A group of doctors and nurses celebrating a patient's 99th birthday with balloons, cake and presents

Thank you for all you do each day to deliver the excellent care patients deserve!




About HCA Healthcare

HCA Healthcare, one of the nation's leading providers of healthcare services, is comprised of 182 hospitals and more than 2,300 sites of care, in 20 states and the United Kingdom. Our more than 283,000 colleagues are connected by a single purpose — to give patients healthier tomorrows.

As an enterprise, we recognize the significant responsibility we have as a leading healthcare provider within each of the communities we serve, as well as the opportunity we have to improve the lives of the patients for whom we are entrusted to care. Through the compassion, knowledge and skill of our caregivers, and our ability to leverage our scale and innovative capabilities, HCA Healthcare is in a unique position to play a leading role in the transformation of care.

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