Patient Experience Week: Raising the bar for patient care

Happy Patient Experience Week! 

In 2014, The Beryl Institute officially launched Patient Experience (PX) Week to celebrate healthcare staff making an impact on the patient’s experience every day. The annual celebration is an intentional recognition of the accomplishments of the people who work to deliver the care and support that patients deserve and expect.

At HCA Healthcare, everyone plays a role in ensuring that the patient receives the care and attention that not only meets their needs, but also exceeds their expectations.

Thank you to our physicians, nurse practitioners, registered nurses, practice managers, patient care technicians, laboratory technicians, nutritional and dietary staff, environmental services, facilities management, administration, registration and executive professionals, patients, and families.

During this special weeklong observation, take the time to show your appreciation for the colleagues who work together, shoulder-to-shoulder, every day to deliver healthier tomorrows for patients everywhere. Raising the bar for patient care is the purpose that drives our more than 270,000 colleagues across HCA Healthcare. That work is important and it makes a difference!

As colleagues and caregivers, we strive to deliver everything from individualized patient health solutions to first-class, cutting-edge clinical research, all centered on the needs and preferences of our patients. We are committed to improving more lives in more ways, and we achieve this without forsaking the patients’ safety or dignity.

I applaud the work of all HCA Healthcare colleagues who endeavor to care for patients like family, challenging each other to own the patient’s experience.

Happy Patient Experience Week! 

Jane Englebright, RN, PhD, CENP, FAAN

Senior Vice President and Chief Nurse Executive

Helping patients heal with special visitors

HCA Healthcare care teams have gone to great lengths to bring joy to the lives of the people they care for. Kudos to our colleagues for creating these extraordinary moments for our patients.

Certified facility dogs Hazel and Jamie visit with Methodist Healthcare patients.

Pop star Justin Timberlake visits pediatric cancer patients at affiliate Methodist Children’s Hospital.

Spreading pre-op cheer

Perioperative nurse Tommy Rushton, aka “the singing nurse”, at West Valley Medical Center sings to his patients to spread cheer and calm nerves.

Connecting families

Caregivers and staff from the Sarah Cannon Center for Blood Cancer at TriStar Centennial arranged a surprise meeting for a 9-year-old cancer patient and the bone marrow donor who saved his life. Watch the two meet for the first time in person here.

Celebrating successful surgeries

Nuerosurgeon Sabina D’Agostino at affiliate Trident Medical Center made two promises to his 91-year-old spinal surgery patient, Julia. One to help her dance again. And two, to dance alongside her after surgery. See the duo tap their toes here.

Dr. Sabino D’Agostino dances with his patient at Trident Medical Center after a successful robotic spine surgery.

Moments that matter

Life’s biggest milestones should not be missed. After getting to know our patients intimately, caring for them physically and emotionally, HCA Healthcare is honored to celebrate with our patients.

Bone marrow transplant nurses at Sarah Cannon Cancer Institute at Presbyterian/Saint Luke’s Medical Center made sure that patient Dan Moran did not miss out on his daughter’s senior prom.

Dr. Bruce Bowers and his team at Medical City Dallas helped patient Dorothy Lowman celebrate her 99th birthday after a successful TAVR heart surgery.

Thank you for all you do each day to deliver the excellent care patients deserve!