COVID-19: five nursing stories from the front lines

Closeup of Trisha Manthe wearing a protective mask and scrubs
Trisha Manthe, Critical Care Nurse

The world has changed, but the core of our nurses has not. Our daily lives have been upended, but our nurses stand up, show up and give patients the compassion and care they need and deserve. Read on to hear five stories from the frontlines.  

The World Health Organization (WHO) designated 2020 as the “Year of the Nurse,” and while this designation was announced prior to COVID-19, we cannot think of a better time to honor and recognize nurses for their commitment to the profession.

In the “Year of the Nurse,” we find ourselves depending on the resilience of nurses now more than ever. With new challenges appearing daily, nurses continue to show up for society and deliver compassionate care with extraordinary skill. For that we are most grateful.

While this pandemic has brought a sense of uncertainty, one thing remains constant: the dedication of nurses to serving the needs of our community. We want to sincerely thank the incredible nurses at HCA Healthcare who are going above and beyond to live out our mission every day that “above all else, we are committed to the care and improvement of human life.”

Read on to hear from several nurses with HCA Healthcare across the nation about the inspiring work they are doing to support each other and go above and beyond in caring for patients during this critical time.

Amber Craig, Emergency Services Manager, West Valley Medical Center

In the midst of a pandemic, Amber is proud to come to work each day with her incredible team. She also acknowledges her “team” at home who keeps things running while she is away. From her parents bringing groceries to her daughter cooking and cleaning, Amber credits her family to stepping up while she is away at work during such a critical time.

“This month has been trying. It’s caused many tears, and a lot of lost sleep,” explains Amber. “My husband has been my rock. He has wiped every tear, cooked and cleaned, repaired the house, balanced the budget and given me encouragement. He hasn’t complained that I’m never home, and supports his nurse. I’m so very blessed to be a nurse, even more because I have this team behind me!”

Thank you Amber for all the sacrifices you make at home to serve those in need!

Closeup of two female nurses wearing personal protective equipment
Amber Craig (right), Emergency Services Manager

Patrick Pabone, Nurse Navigator, Sarah Cannon Research Institute

Patrick, a Sarah Cannon nurse navigator, was asked to assist with COVID-19 screening after his regular work hours. He did not hesitate to offer his time to help his colleagues during this busy time—and not only helped with screening for three days, but also transported PUI patients to their unit when needed. Patrick defines what nursing is all about—going above and beyond for patients every day.

When thanked for going above and beyond the call of duty, Patrick replied, “Thank you! It is actually very humbling being on the front line. We want to provide the most warm and loving care to the patients who come in. Truly defines what nursing is really about!”

Thank you Patrick for all the support you are providing on the frontline!

Patrick Pabone in scrubs, a protective face mask and gloves walking through a hospital hallway
Patrick Pabone, Nurse Navigator

Ashanti Norris, Critical Care Nurse, HCA Healthcare Houston Healthcare Northwest

Hospitals are seeing an increasing amount of patients due to COVID-19, and Ashanti could tell her team members could use a morale boost. She posted a note on Nextdoor, a social networking site for neighborhoods, asking if anyone in the community would be interested in writing thank you notes to health care professionals. The response was overwhelming. Ashley collected enough thank you notes for everyone on her floor.

“Every once in a while you just need a boost,” Ashanti told KHOU-TV. “You just need to know that the work that you’re doing. It matters. And thank you cards, like this. I think it’s going to go such a long way.”

Thank you Ashanti for caring during COVID-19 and uplifting others!

Ashanti Norris wearing scrubs, holding a plastic bin and placing a gift card on a counter
Ashanti Norris, Critical Care Nurse

Trisha Manthe, Critical Care Nurse, Southern Hills Hospital and Medical Center

Trisha is on the front lines as an ER nurse providing superior patient-care to those who need it most. She has two kids at home, and her husband, who is in the Air Force, just returned from Qatar. In the midst of all she has going on, she decided to pick up extra shifts to cover needs at the hospital related to COVID-19.

Thank you Trisha for your dedication to serving others!

Jackie Nettles, Neuroscience Nurse, North Florida Regional Medical Center

In order to prevent the spread of COVID-19 to our patients and colleagues, our facilities currently have restrictions in place for visitor access. When a patient’s wife asked if she could “visit” with her husband through the window, Jackie brought the patient to the window of his room so that he could see his wife, who was on the sidewalk on the other side of the road with an “I Love You” sign. This small gesture made such a tremendous difference for this patient.

Thank you Jackie for going above and beyond to care like family!

Jackie Nettles standing in hallway wearing scrubs and holding sign that says, "Care like Family"

For more inspiring stories from the frontlines, follow HCA Healthcare on Facebook, Twitter, Instagram and LinkedIn.

About HCA Healthcare

HCA Healthcare, one of the nation's leading providers of healthcare services, is comprised of 183 hospitals and more than 2,300 sites of care, in 20 states and the United Kingdom. Our more than 283,000 colleagues are connected by a single purpose — to give patients healthier tomorrows.

As an enterprise, we recognize the significant responsibility we have as a leading healthcare provider within each of the communities we serve, as well as the opportunity we have to improve the lives of the patients for whom we are entrusted to care. Through the compassion, knowledge and skill of our caregivers, and our ability to leverage our scale and innovative capabilities, HCA Healthcare is in a unique position to play a leading role in the transformation of care.

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