HCA Healthcare Innovators Award Quality and Patient Safety Recipient Donna Harrell

Woman speaking with physician colleague

One in three hospital patients is affected by malnutrition. It’s something the average person doesn’t think much about, but at HCA Healthcare, it’s always top of mind.

“Malnutrition causes a number of problems, most obviously weight loss, which can lead to increased readmissions,” says Donna Harrell, who worked as a clinical nutrition manager and clinical dietitian at Skyline Medical Center in Nashville, Tennessee for 20 years before becoming a food and nutrition analyst at HealthTrust. “Patients who are malnourished are twice as likely to develop pressure ulcers and three times as likely to have surgical site infections. Forty-five percent of patients who fall in the hospital are malnourished.”

A few years ago, Skyline’s clinical nutrition team set out to change that. Dietitians identified at-risk patients using a validated malnutrition screening tool developed in Meditech. They would then assess and deliver that patient list to the clinical documentation improvement (CDI) team, who would communicate it to physicians for a diagnosis. That process took time, and the hundreds of requests sent each month created a backlog.

In 2012, the new guidelines for malnutrition validated the clinical characteristics needed to support the diagnosis of malnutrition. One doctor asked if the information could be pulled into the physician notes (pDoc), so that’s where the team started. Five key elements from the nutrition assessment were linked to pDoc, allowing the physician to review, edit and document malnutrition and other related nutrition diagnoses.

“With this tool, the physician can easily pull the information into their notes, which improves documentation and reimbursement for malnutrition and other nutrition-related problems,” says Harrell. “The improved reimbursement also gives malnourished patients more paid days in the hospital to heal, which can lead to better outcomes.”

Skyline started using the new method with hospitalists, but surgeons and chief medical officers soon asked that the information be added to other documents, such as discharge summaries. That led to the formation of a division-wide team of CMOs, CDIs, clinical informatics personnel, project managers and more who worked to roll the program out to the TriStar division. Marie Birdsong, division clinical specialist-pDoc/notewriter, played a pivotal role in helping get the information into the pDoc notes, and Dr. Tama VanDecar spearheaded efforts to get the program to hospitalists. The project will soon roll out company-wide.

“Everybody I worked with on this project provided really valuable input, and that’s the only way this works,” says Harrell. “It’s a team effort, and it’s been so rewarding to see that with proper treatment of malnutrition, you can help create better outcomes for patients.”

About HCA Healthcare

HCA Healthcare, one of the nation's leading providers of healthcare services, is comprised of 182 hospitals and more than 2,300 sites of care, in 20 states and the United Kingdom. Our more than 283,000 colleagues are connected by a single purpose — to give patients healthier tomorrows.

As an enterprise, we recognize the significant responsibility we have as a leading healthcare provider within each of the communities we serve, as well as the opportunity we have to improve the lives of the patients for whom we are entrusted to care. Through the compassion, knowledge and skill of our caregivers, and our ability to leverage our scale and innovative capabilities, HCA Healthcare is in a unique position to play a leading role in the transformation of care.

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