Kiosk give Memorial Jacksonville convenient way to dispense medication

Man getting prescription filled at pharmacy kiosk

An automated medication-dispensing kiosk installed at Memorial Hospital in Jacksonville, Fla., is helping patients, visitors and even staff get their prescriptions quickly and easily.

The Rx to Go kiosk can be accessed around the clock in the ER main lobby, and is stocked with a formulary of frequently prescribed medications (other than controlled substances). When a user scans in their prescription and provides payment, the machine dispenses the medication. During the process, the user is on a videoconference with a live pharmacist, and there’s also a phone built into the kiosk for added privacy.

“When people are sick or injured, they want quick and convenient care,” says Andy Miller, chief financial officer. “The pharmacy vending-machine technology improves the care process by offering patients a one-stop experience where they can not only be treated quickly, but they can also pick up their medications before returning home.”

“This is an innovative concept and the first in-hospital kiosk of its kind in Northeast Florida,” adds Dr. Fred Jenkins, ER medical director. “This kiosk allows patients to fill their prescriptions and interact face-to-face with a pharmacist before leaving the ER, which can lead to increased compliance and improved outcomes.”

See how the kiosk works:

About HCA Healthcare

HCA Healthcare, one of the nation's leading providers of healthcare services, is comprised of 183 hospitals and more than 2,300 sites of care, in 20 states and the United Kingdom. Our more than 283,000 colleagues are connected by a single purpose — to give patients healthier tomorrows.

As an enterprise, we recognize the significant responsibility we have as a leading healthcare provider within each of the communities we serve, as well as the opportunity we have to improve the lives of the patients for whom we are entrusted to care. Through the compassion, knowledge and skill of our caregivers, and our ability to leverage our scale and innovative capabilities, HCA Healthcare is in a unique position to play a leading role in the transformation of care.

Recent articles